Shipping Policy

Shipping policy

We offer free standard shipping for all orders over USD $49 for U.S and Canada customers. Usually, it will take 1-7 business days for you to receive your order. For faster shipping service, you can choose from our Express Shipping options.

 

Processing Time

All orders will be processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Local Delivery

We are currently offer local delivery service for GTA(Greater Toronto Area), Canada. Usually your order will be delivered in the next 1-2 business day if your shipping address is included in these area: Toronto Downtown, Scarborough, North York, Markham, Aurora, Newmarket, etc.), however the delivery time is not guaranteed if we experience a high volume of orders. 

Wrong or Incomplete Address

If your package is returned to us due to an incorrect or incomplete address, you will have to pay all shipping charges to resend your order to the corrected address. If the address provided at checkout is incomplete or incorrect, we are not responsible for the loss of your order.

Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. For more information please contact vocici.com@gmail.com