Return Policy

Return Policy

Vocici has a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you should inform us by email at vocici.com@gmail.com. within 7 days of receiving your package. Please include your name, order number and the item you wish to return. Items sent back to us without first requesting a return will not be accepted.

Then you can return the item with a delivery service of your choice and at your own expense. We highly recommend you to add a tracking number to return package as we will not be responsilbe for any return packages that are lost during transit.

Once the goods have been returned in accordance with the stated instuctions, your refund will be processes. Please allow 7-15 business days for the refund to be reflected on your credit card account, excluding any shipping fees from your original order(shipping fees are not eligible for refund). If you purchased with a free shipping option including our free shipping promotion, a flat fee of US$12 will be deducted from the refundable amount to cover the original shipping cost.

Vocici holds the right to deny a return if the product returned does not meet our return policy requirements.

You can always contact us for any return questions at vocici.com@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cancellations

To cancel your order please email vocici.com@gmail.com within 1 hour of the order being placed. A 10% cancellation fee will be charged for any cancellations.

Cancellations will only be completed during our standard customer service operating hours (Monday- Friday 8:00 A.M - 4:00 P.M EST）

Exceptions / non-returnable items

Unfortunately, We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 7-15 business days for your bank or credit card company to process and post the refund too.